5 questions to ask before choosing a Therapeutic Supports provider

When you're comparing therapeutic supports providers in NSW, the websites all start to sound the same. Here are the questions that quickly separate the genuinely warm teams from the rest.

1. "How many workers will I see in a typical month?" If the answer is more than two or three, you're getting a roster — not a relationship.

2. "What's your cancellation policy?" Look for short notice periods and no exit fees. Long lock-ins are a red flag.

3. "Can I meet my support workers before I sign?" The answer should be a confident yes.

4. "Are your prices under the NDIS cap, on every line?" Watch for hidden admin or travel surcharges.

5. "Who do I call after hours?" A direct mobile to a local coordinator beats a call centre every time.